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BuildHubs allows the homeowner to communicate with builders, its staff, and trade professionals directly. BuildHubs infrastructure looks and feels like a Microsoft program, making it easy-to-use while providing a superior customer experience. Access to the builder or trade professional permits requests to be fulfilled. Pictures of rework needed can be added, and scheduling the rework is convenient and easy.
Eliminate the possibility of any misunderstanding, improve slow response rates, and increase customer satisfaction.
87% of new home buyers said they would not recommend their builder due to:
- poor communication
- lack of attention to outstanding work
- difficulty of scheduling trade visits
- quality of re-work
The major causes of customer dissatisfaction:
New builds are complex, and this complexity is invisible to most homebuyers. Providing the buyer with access to the associated steps, the ongoing process, and giving them the ability to ask questions and get clarification can avoid common sources of dissatisfaction.
- Quality of Workmanship
- Follow through on commitments or repairs
Why does this matter to your construction company?
BuildHubs prevents buyer dissatisfaction and increases your referral rates. Providing high quality customer service will set you apart from your competitor and ultimately help you sell more homes. Let BuildHubs’ easy-to-use, mobile-friendly application improve the home buyer’s experience and journey.